At Dorxi, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the terms and procedures for returns, refunds, exchanges, and order cancellations for purchases made through https://dorxi.shop/.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging with all included accessories, manuals, and tags (if applicable).
• Proof of purchase, such as your order confirmation or receipt, is required.

Returns that do not meet these requirements may not qualify for a refund.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Personalized or customized products
• Gift cards
• Clearance or final sale items
• Products damaged due to misuse, negligence, accidental damage, or improper handling

3. How to Start a Return

To initiate a return, please contact our customer support team with your order number and the reason for your return request.

If your return is approved, we will provide detailed instructions for returning your item.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and its packaging

We will review your request promptly and provide an appropriate resolution, such as a replacement or refund.

5. Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved, it will be processed within 3 business days.

Refunds will be issued to the original payment method used for the purchase. Depending on your financial institution or payment provider, additional processing time may be required before the refund appears in your account.

6. Exchanges

We replace products only if they are defective, damaged, or incorrect.

If you would like to request an exchange, please contact our customer support team for assistance.

7. Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has entered the shipping process, it cannot be canceled and must follow the return procedure described in this policy.

8. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

Dorxi

Website: https://dorxi.shop/

Contact Page: https://dorxi.shop/contact-us/

Email: support@dorxi.com

Phone: +1 559 492 4626

Address:
3263 E Tulare Ave, Fresno, CA 93702, United States

Business Hours:
Monday – Friday, 09:00 AM to 05:00 PM (USA Time)

Live Chat: Available on our website for immediate assistance.