Payment Policy

Welcome to Dorxi. We are committed to providing a secure, convenient, and reliable payment experience for every customer. This Payment Policy explains how payments are processed, the payment methods we accept, and the measures we take to ensure your transactions are safe and protected. By placing an order on our website, you agree to the terms outlined below.

Accepted Payment Methods

For your convenience, Dorxi accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

All payments must be successfully completed before your order is processed and prepared for shipment.

Secure Payment Processing

At Dorxi, protecting your personal and financial information is our priority. Every payment made through our website is secured using Secure Socket Layer (SSL) encryption, ensuring your sensitive information remains protected during transmission.

We do not store your complete credit or debit card information on our servers. All transactions are processed through trusted payment providers that comply with industry-recognized security standards.

Payment Authorization and Verification

When you place an order, your selected payment method will be authorized to verify the accuracy of your payment information and confirm that sufficient funds are available.

To help prevent unauthorized transactions and protect our customers, certain orders may require additional verification before they are approved. If additional information is needed, our customer support team will contact you promptly.

Order Confirmation

After your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.

If you do not receive your confirmation email within a reasonable time, please check your spam or junk folder or contact our customer support team for assistance.

Pricing and Currency

All prices displayed on the Dorxi website are listed in United States Dollars (USD).

Any applicable taxes, shipping charges, or additional fees will be calculated and clearly displayed during checkout before your purchase is completed.

Failed or Declined Payments

A payment may fail or be declined for several reasons, including:

• Insufficient funds
• Incorrect payment information
• Expired payment card
• Card issuer restrictions
• Fraud prevention security checks
• Temporary technical issues with the payment processor

If your payment is declined, please verify your payment details, try another payment method, or contact your financial institution for further assistance.

Dorxi is not responsible for delays caused by unsuccessful or declined payment attempts.

Refund Processing

If a refund is approved in accordance with our Refund Policy, the refunded amount will be credited to the original payment method used for the purchase.

Please allow [Refund Processing Time] business days for approved refunds to be processed. Depending on your financial institution or payment provider, additional processing time may be required before the funds appear in your account.

Fraud Prevention

To provide a secure shopping experience, Dorxi actively monitors transactions for suspicious or fraudulent activity.

We reserve the right to:

• Cancel or refuse orders suspected of fraudulent activity.
• Request additional identity or payment verification.
• Limit or reject transactions that appear unusual or unauthorized.
• Cooperate with financial institutions and law enforcement agencies when fraudulent activity is suspected.

These security measures help protect both our customers and our business.

Customer Support

If you have any questions regarding payments, billing, or transaction security, our customer support team is here to assist you.

Dorxi Customer Support

Phone: +1 (559) 492-4626

Email: support@dorxi.com

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Address:
3263 E Tulare Ave
Fresno, CA 93702
United States

Policy Updates

Dorxi reserves the right to update or modify this Payment Policy at any time without prior notice. Any changes will become effective immediately upon being posted on this page. We encourage customers to review this policy periodically to stay informed about our payment practices.

Thank you for choosing Dorxi. We appreciate your trust and are committed to providing a secure, transparent, and dependable shopping experience with every order.